We want you to feel confident when shopping with Soinsfac. If you’re not fully satisfied, you can return your item within 30 days of delivery.
✅ Who Can Return?
- Items must be unused and in original packaging.
- Returns must be requested within 30 days of receiving your order.
🚫 Items That Can’t Be Returned
- Used beauty tools
- Opened personal care products
- Clearance or final sale items
📦 Return Shipping
Customers are responsible for return shipping fees unless the item is defective or we sent the wrong product. We do not provide prepaid return labels.
Tip: Use a tracked shipping method to ensure your package reaches us safely.
💵 Refund Process
- Once we receive and inspect the returned item, your refund will be issued within 5–7 business days.
- We refund only the product price. Shipping charges are not refundable.
📧 How to Start a Return
Email us at offical@soinsfac.com with your order number and reason for return. Our support team will respond within 1–2 business days.
